quality complaint

What is the After-Sales Service (VAS) Vertical?

Vertical is committed to provide quality products to a practice of outdoor sports safely. Therefore, all our Vertical products are guaranteed 2 years from date of purchase for manufacturing defects (upon presentation of proof of purchase). Our team is committed to continuously improve its products and develop them for durability and optimum operation. If you are not satisfied with the quality of your purchase, Vertical agrees to respond promptly to your requests.

You can contact the Customer Service for the following:

Back Ecommerce


• Request a refund or credit on the website

Warranty - Service


• Claim / defective product
• Repair Request

In a denial of a warranty, we will notify you of the reason for this refusal and will be when you send an encrypted quote for the cost of repair. The
return of a defective product is subject to the authorization of the service after sales, returned products must be clean. Otherwise, the product will be returned without processing.
The exchange applies only to a new, never worn, returned in its original packaging, its label attached. Attach proof of purchase (invoice).

Cancellation policy:
You have 30 days withdrawal for your order made online dated receipt of the product .

Refund Policy:
We will process your return within 30 days after the date of receipt of your products in our local .


Our policy on shipping and Ecommerce Returns

Please visit our Delivery and Returns here .

To perform any other claim

Please use our contact form following this link.