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For delivery in France, you can order all Vertical products, hardware, textiles and accessories. L & # x27; entire collection of & # x27; current year is available for sale online in the stocks. Be sure to select your country (top right of the site) to make sure you have the product information on your country of delivery.

The availability of a product is given in the data sheet after selecting a size (and color for a textile product). If a product appears "unavailable", you will find two types of data: •
"Unavailable": the product will not be replenished on the site. Check with Vertical reseller near you to find out if the product is still available in stores
• "Let me know when the product is in stock". The product will be stocked and available soon on the website . In this case, you can ask to be alerted of the upcoming availability. You will be warned (e) E-mail product availability when it is back in stock.

1. Discover our catalog and Vertical products online.
2. Select the items you are interested in adding to the "basket".
3. When all the items you want are added to the list, click on "View Cart" (top right of the site).
4. Check the contents of your cart, choose your shipping method and click "Continue Order".
5. Create an account or Vertical Log.
6. If you opt for delivery in Point Relay, then choose the Relay Point where you can collect your order.
7. Select the desired payment method, accept the terms and conditions and click "Submit Order"
8. Make your payment via the & # x27; s secure interface Payplug or & # x27;. Paypal interface

Unfortunately, we are not able to take orders by phone or by email, mail or fax. These must be made on the Internet for technical reasons.

Yes, just select your country for delivery and shipping, taxes etc will be calculated at checkout

To follow in real time the & # x27; changing an order, go to the "My orders" in your secure space "My account" . By clicking on the order number, you can access the details of your order and get delivery tracking information.

order and delivery tracking

To follow in real time the & # x27; changing an order, go to the "My orders" in your secure space "My account" . By clicking on the order number, you can access the details of your order and get delivery tracking information.

register your order to the delivery of it, you will be notified via email monitoring: order confirmation, shipping confirmation, and delivery confirmation if you have chosen store delivery. If you make a request for cancellation of your order, you'll also be notified of the different steps related to his return: Confirm cancellation, refund confirmation etc.

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48h choosing express delivery at home, 3 to 5 days, selecting the delivery point-Relay, 3 to 5 days, selecting the standard home delivery

You can follow in real time the & # x27; of your order from the "My orders" in your secure space " My account ". A STATE column shows the status of your order, including whether it has already been "shipped". By clicking on the order number, you can then access the details of your order and get delivery tracking information.

If you don & # x27; are by present during the delivery, the carrier will leave a notice indicating where you can pick up your package, or contact you directly from the phone information you have provided

Whatever the delivery method chosen, the factor or the Point Relais chose asked to sign for delivery of your order.

If by mistake you receive a product that was not the one you ordered, please contact our customer service. We'll show you a return number and the procedure to return the product (s) (s) does not match your order. In this case, we will send you by email a prepaid label to stick on your package, corresponding to the returns costs. You can choose to get your money back.

If by mistake you received a defective product, please contact our customer service. We'll show you a return number and the procedure to return the product (s) (s) does not match your order. In this case, we will send you by email a prepaid label to stick on your package, corresponding to the returns costs. Upon receipt of your package, we will proceed with the verification of the returned products and refunds if it is indeed a quality problem.

If you choose the delivery-point Relay, your order will be delivered by DPD. If you choose home delivery, your order will be delivered by UPS or La Poste (colissimo).

Returns

No & # x27; is not possible to change an order validated on our site. However, you can make a request for & # x27;. Cancellation of the order to our customer service and get a refund

Once you submit your order, it is automatically sent to the logistics center to be prepared and shipped. It is impossible to change the place of delivery of & # x27; an existing order. However, you can make a request for & # x27;. Cancel the order and get a refund

Here are the steps to follow to return a product:
1. Warning, you have 30 days from receipt of your order to your request for return and return the products.
2. Click & quot; My Orders & quot; & Gt; See the & gt; Back.
3. Follow the steps in selecting the item (s) (s) you wish to return; Once you have completed your return request, a return number will be assigned, which will be confirmed by email. The status of your return will be on hold, you can view all your returns in your account.
4. Once your application is approved, our team of customer service will send you a prepaid shipping label and you must return the / product (s). The order must be returned in a time of 30 days from the day of receipt of your order. You don & # x27; have nothing to pay
5.. Upon receipt of your return, we will refund the amount of / product (s) returned (s). You will be refunded by the same payment method chosen when ordering (Paypal, card, loyalty points ...).

Returning a product is free for France.
You can return items purchased on promotion.

No, the & # x27; exchange shop n & # x27; is not possible for an order placed on the website

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To follow in real time the evolution of & # x27; a return, go to the "My feedback" in your safe space " My Account ". You will find details of your requests for returns and their status, and the list of assets and corresponding refunds. By clicking on the return number, you can access the details of your request and get back the return of tracking information. When returned products are received and checked by our teams, we process your refund
Here are the different statuses back.
• Pending receipt: Your return request has was taken into account, our logistics teams are waiting for the product (s) returned (s) for approval of reimbursement.
• Ongoing.
• reimbursed.

Your refund will be within a maximum of 14 days from the date of receipt by us of the returned products.

According to the Consumer Code, you have to & # x27; a right of withdrawal of the products purchased on the Site to & # x27; except customized products, within thirty (30) calendar days of receiving the products. To exercise this right of withdrawal and for any return request, please contact our customer service before expiry of that period. We'll show you a return number and the procedure to follow to return your products. Without this, we can unfortunately not process your request and our team will not receive your products. Whatever the delivery method chosen (home or store), in case of & # x27; exercise the right of withdrawal, you must return the product (s) (s) at the latest within thirty (30) days from the date you informed us customer service. Upon receipt of your package, we will proceed with the verification of the returned goods and repayment. Important: This right of withdrawal is excluded for any custom product, c & # x27; is to say any suitable product or irreversibly altered, including any product drilled and mounted according to the specifications transmitted when ordering.

Reward Points

Each purchase on the Vertical website gives you to 3% from your order as reward points valid for one year. The euro amount available is usable for one year, for future control and no minimum purchase.