Frequently asked questions
Vertical offers a wide range of equipment and accessories dedicated to outdoor sports: technical clothing, technical accessories, and technical socks.
Each product has a detailed size guide. We advise you to consult this guide before ordering and compare it with your measurements to choose the most suitable size.
Delivery times generally range from 3 to 5 business days, depending on your location and the shipping method chosen during checkout.
We deliver in France, French overseas departments and territories and in most European countries. For countries outside the European Union and French overseas departments and territories, products are billed to you without VAT, so customs fees may apply. These are at your expense and will be requested from you upon delivery of your package by the country's customs office.
It is possible to modify or cancel an order as long as it has not been shipped. To do this, quickly contact our customer service with your order number.
Once your order has been shipped, you will receive an email with a tracking number that will allow you to track the progress of your package.
You have 30 days after receipt to make a return. The product must be new, unused, and in its original packaging.
Yes, all transactions made on our site are secured thanks to an encrypted payment system, guaranteeing the protection of your banking data.
Yes, our products are selected and tested to guarantee performance, strength, and safety in mountain environments.
You can contact our customer service via the contact form on the website or by email. Our team will get back to you as soon as possible.