Terms of sale
1. Scope / Convention of evidence
These General Conditions of Sale (hereinafter referred to as the “Conditions”) are applicable to orders for products available on the online sales site of the company RaidLight-Vertical (hereinafter referred to as the “Product ( s) ") accessible via the following link: www.Vertical.com (hereinafter the" Site ").
These Conditions are applicable between the parties (hereinafter the" Parties ") defined below below:
- RaidLight-Vertical, a simplified joint-stock company with a single shareholder, with a share capital of 2,000 euros, registered in the Grenoble Trade and Companies Register under number 884 965 823, whose head office is located chemin de perquelin 38380 SAINT PIERRE DE CHARTREUSE, (hereinafter "we"),
- the customer defined as any person fulfilling the conditions defined in article 2.1 and placing an order via the Site (hereinafter "You").
The Conditions apply exclusively to orders delivered in metropolitan France not for the attention of individual customers purchasing Products for non-professional consumption. For sales intended for professionals, we refer to the general conditions of sale reserved for professionals. Only legally capable persons who are not under supervision and who have a postal address in mainland France, excluding Corsica, can place an order on the Site.
Placing an order on the Site implies your full and unreserved acceptance of these Conditions.
The conditions of the promotional offers temporarily offered will be specified on the Site.
When placing your first order on the Site, you will be asked to Create a customer account. The opening of your customer account gives you automatic and immediate access to:
- a jackpot whose conditions are described in these Conditions (hereinafter the "Jackpot");
We reserve the right to the right to modify these Conditions without notice and at any time, specifying the date of entry into force of the new Conditions, it being specified that for any order placed before the entry into force of the new Conditions, the previous Conditions will remain applicable. Any order made on the Site will be governed by the Online Conditions at the time of validation of the order.
The Parties agree that written documents in electronic form are accepted as convincing support in the same way as written documents on paper. The Parties agree to keep the computer records so that they can constitute faithful and durable copies within the meaning of Article 1379 of the Civil Code, of any electronic exchange, order, order confirmation or any other document that the Parties may require. be exchanged within the framework of orders and purchases made on the Site in accordance with these Conditions.
2. & nbsp; Command
To be able to place an order for Products, you must meet the following cumulative conditions: - complete all the information required for payment, delivery and any other information required when you create your customer account; - hold a valid credit card or an active PayPal account.
2.2. Procedure for placing orders - Confirmation of orders
When creating the customer account, you create your username and password. You take care to protect your password and not to divulge it. Indeed, it is important to note that you are responsible for any purchase made with your username and password, even if it is not your fault.
Once connected to your customer account at using your username and password, and after selecting the chosen Product (s) by clicking on the "Add to cart" link, you then follow the order validation process to the " Cart / Order summary ”.
& nbsp; If you are not logged into your customer account or if you do not have one, the site will invite you to connect or create it.
You must validate your basket by clicking on "Validate my basket". You then enter the ordering process which will end with the conclusion of the sales contract between you and us.
The ordering process is done in 2 steps:
- Choice of delivery method and place.
You choose in particular the place of delivery of the Products which can be done either directly at home or at the Relay Point of your choice.
If you opt for home delivery, you will be asked to select a consulting store where you cancontact you for all requests concerning the Products. If you do not select a consulting store, the nearest one to you will be automatically selected by default.
- Choice of payment method
& nbsp; Be sure to modify your order before & nbsp; to validate it definitively.
It is specified that the characteristics of each product are available on the said page product.
In accordance with law 2014-344 of March 17, 2014, before confirming your order, a summary of the main characteristics of the order containing the description of the Products, the delivery and billing address, the price total including all taxes, the method of payment and the delivery times / shipping costs applied, will be displayed.
After checking the above elements, finalize your order by checking the box "I accept the general conditions and I understand that making this order requires payment ”, then clicked nt on the link "Place the order".
You will then be redirected to the payment page.
We reserve the right not to accept an order in the event of non-compliance with the These Conditions, in the event of errors, anomalies in the order (eg: quantities ordered unsuitable for private or family use), in the event of a payment incident or suspicion of fraud and / or abuse.
Your order will be confirmed by sending an email from us indicating the order number as well as the details thereof, to the email address you have provided. Be sure to keep this confirmation email until delivery of your order as it will be requested at a Relay Point or during home delivery.
3. Price - Payment - Availability of Products - Delivery Costs
The prices displayed on the Site are indicated in euros and are exclusive of delivery costs.
We reserve the right to modify the prices at at any time, but the Products will in any event be billed on the basis of the prices in effect at the time the order is placed.
When you access the "order summary" page, the global price of the order appears, including taxes (French VAT), shipping costs and order processing costs.
If one or more taxes or contributions were to be modified as well as in the assuming the creation of new taxes or contributions, this change may be reflected in the selling price of the Products. No tax or contribution not provided for at the time of your order may be requested from you subsequently.
3.2 Shipping costs
The shipping and processing costs of the order are different depending on the delivery method that you have selected when placing the order on the Site.
The amount of delivery costs will be specified beforehand. the selection of the delivery method. The amount of shipping costs is added to the total amount of the order for Products purchased on the Site. All of these charges are listed on the "Order Summary" page.
Payment for the Products is made by credit card (Visa, MasterCard, American Express) or by PayPal. The amount of the order is debited when the order is dispatched.
You can also choose to use for all or part of the amount of your order the content of your Fund (pooling conditions and use of the Fund specified in article 6 hereof). It is specified that if the amount of your Fund is not sufficient to pay for your entire order, you will have to pay the balance using one of the payment methods available on the Site.
La The order will only be considered firm and final at the end of the online payment procedure. Thus, we reserve the right to refuse you any order or to honor a delivery if a payment dispute exists with you. It is further specified that the Products remain our property until full collection of the sums due.
In addition, you agree to receive your invoices in electronic form only. You can consult them, download them and print them via your account in the "My orders" section.
Your bank card details are encrypted using SSL (Secure Socket Layer) and never pass in clear on the Internet. Payment is made directly to our bank, which implies that no banking information concerning you passes through the online sales site.
We do not keep your data s banking on our servers. Therefore, you must fill them in with each new order on the Site.
Despite the data encryption, we remind you that no data transmission on the Internet is 100% secure and that the information communicated online can potentially be intercepted and used by people other than the intended recipient.
Thus, we do our best to ensure the confidentiality of personal and banking information provided on the Site.
3.4. Availability of Products
Our Product and price offers are valid as long as they are visible on the Site, except for special operations whose period of validity is specified on the Site . You are invited to consult the availability of the Products sold on the information page of each Product.
In the event of an order for a Product which turns out to be temporarily unavailable, we reserve the right to cancel the order. subject to informing you.
The entire order will not be processed and shipped until all the Products for this order are available.
Depending on your choice, delivery takes place either at home or at a Relay Point, the list of which will be available when choosing the delivery method.
If you opt for home delivery , you will be asked to select a consulting store to which you can contact for any inquiries concerning the Products.
All the Products of the same order being delivered at once, the delivery time for an order composed of several Products will be the longest delivery time among the times indicated on each product sheet.
You are also invited to regularly consult your order tracking on your customer account.
If we are prevented from meeting the deadlines by a case of force majeure or a fortuitous event as defined by French case law or by a foreign cause, in particular a fault which is attributable to you, the delivery period is automatically extended depending on the duration of the impediment. We will notify you by e-mail of the occurrence and the end of such impediments. If the impediment lasts more than four (4) weeks, you can terminate the order as of right, without you being able to claim compensation from us.
4.1 . Home delivery
The Products are delivered to the address indicated by you during the ordering process, within the period indicated on the payment page before validation of the order as well as in the order confirmation email. Delivery times differ depending on the delivery method chosen and are indicative. The delivery time runs from the reception of your payment and may not in any case exceed 7 working days.
It is specified that personalized Products may require additional processing time which may result in a delay of longer delivery.
In the event of late delivery, you will be informed by our Consumer Service, which will indicate the new expected delivery date. In any case we are not responsible for delays in delivery caused by your indication of an incorrect or incomplete address.
In the event that the delivery deadline is exceeded by more than seven days, no justified by a case of force majeure, you can request the resolution of the sale under the conditions provided for in article L.216-1 to 216-3 of the Consumer Code and obtain reimbursement of the sums already paid. The Product will be refunded to you within fourteen (14) days after receipt of it in its original packaging and condition.
In the event of delivery by a carrier requiring an appointment you, the carrier will contact you as soon as possible to arrange a delivery appointment, thirty (30) days at the latest from the date of validation of the order. We can not be responsible for late delivery due to unavailability on your part.
Delivery is made upon receipt of the order to the address you indicated when ordering.
You must notify the carrier of any reservations regarding the delivered Product (for example: damaged package or product, already opened, etc.). Reservations must be expressly indicated on the delivery slip.
4.2. Delivery to Relay Point
The Products are delivered to the Relay Point, the contact details and opening hours of which appear in the confirmation email within the time indicated on the receipt. order summary.
It is specified that personalized Products may require additional processing time which may result in a longer delivery time.
In order to collect your Product, you must go to this Relay Point and provide proof of identity and the order confirmation email.
Delivery is made when you receive the order at Relay Point.
The Product is kept by the Point-Relais for a period of twenty (20) days from receipt. At the end of this period, if you have not taken possession of the Product, the sale will be canceled and we will send you an email to inform you. We undertake, in this case, to reimburse you for the sums paid within fourteen (14) days from the sending of this email.
You must notify the Relay Point of all reservations on the Product delivered (for example: damaged package, already opened ...). Reservations must be expressly indicated on the delivery slip.
& nbsp; 5. Right of withdrawal
The exercise of the right of withdrawal is expressly excluded for any personalized Product. It is recalled that by personalized Product is understood any Product adapted or modified in an irreversible way and in particular any Product drilled and assembled according to the specifications of the customer transmitted when placing the order.
You have a right of withdrawal from Products purchased on the Site with the exception of personalized Products, within thirty (30) calendar days of receipt Products.
You must express your decision to exercise your right of withdrawal by contacting the Consumer Service directly before the expiry of the deadline via the following page: & nbsp; Consumer service - e-commerce return . The Consumer Service will tell you the procedure to follow and will give you a return number which will be confirmed to you by email.
You can also send your request on plain paper to the following address: RAIDLIGHT VERTICAL - Customer service - Chemin de Perquelin - 38380 St-Pierre-de-Chartreuse - France. We offer the following model:
Model withdrawal form
- Attention RAIDLIGHT VERTICAL - Customer service - Chemin de Perquelin - 38380 St-Pierre -de-Chartreuse - France and, when available, its fax number and e-mail address]:
- I hereby notify you of my withdrawal from the contract for the sale of the Product (s) for following: ………………………………………………………………………………………………………… ..
- Ordered ( s) on …………………………… .. / received on …………………………… ..
- Order number:
- Name of ( ) consumer (s):
- Address of the consumer (s):
- Signature of the consumer (s)
Whatever the chosen delivery method (at home or in Relay Point), in the event of exercise of the right of withdrawal, you must return the Product to us at the latest within thirty (30) days from the confirmation by email received by our Consumer Service. The Product must be returned to the following address: & nbsp; RAIDLIGHT VERTICAL - Chemin de perquelin 38380 SAINT PIERRE DE CHARTREUSE .
The Product must imperatively be returned in its original packaging (instruction manual and accessories included) to the address indicated above, in perfect condition allowing it to be marketed in new condition, accompanied by the return number.
In the event of multiple orders (of several products), the withdrawal period runs from the receipt of the last product.
The return shipping costs may be at your expense, this information being specified on the Site according to the case, on the following page: & nbsp; https: //verticalmountain.com/pages/politique-de-livraison-et-retour
We reserve the right to refuse the return of a Product and not not proceed to a refund:
- in the event of non-compliance with the abovementioned withdrawal procedure;
- generally if our S Consumer Service is unable to identify you or the order (order number, return number, contact details, etc.),
- if the Product is not in its packaging and in its condition original (documents and accessories).
A discount on the refund may be applied when the returned product has visibly been used beyond the simple test.
The refund of the Product (and the initial delivery costs) will be confirmed by email and will take place within a maximum period of fourteen (14) days. rs from the day we were informed of your decision to exercise your right of withdrawal. However, we reserve the right to defer reimbursement until the date of actual receipt of the Product.
In the event of partial withdrawal of an order, we will only reimburse the Product (s) that are the object of the withdrawal.
In the event of payment of all or part of your order with your Fund, the part paid with your Fund will be credited back to it. The difference paid with another means of payment will be refunded to you if applicable.
We reserve the right to refund an express delivery at the standard delivery rate.
6. Money pot
6.1. Terms of "jackpot" and use of the jackpot
Each order placed on the Site gives you the right to an amount corresponding to 4% of the amount including tax of your order virtually credited on your Fund after expiry of the withdrawal period if it is not used. The amount credited to your Fund is valid for a future order on our Site. In fact, the Fund can only be used for purchases on the Site.
In addition, only purchases made on the Site are used to fund the Fund.
It is specified that the content of your Fund is virtual and can in no case give rise to a payment in cash or by transfer to your account of the equivalent in euros. The Prize Pool is personal and its content may not under any circumstances be transferred to another person.
When placing a next order on the Site, you can decide whether or not to use your Fund. If you decide to use your Kitty, the following rules will apply:
- If the amount including tax of your order exceeds the amount of your Kitty, the whole of it will be used and you will have to pay the difference with another means of payment available on the Site (see article 3.3);
- If the amount including tax of your order is less than the amount of your Fund, the amount of the order will be debited from the total amount of your Fund.
In the event of withdrawal of an order for which payment has been made in whole or in part with the Fund (without exchanges), the portion paid by means of your Fund will be credited back to it.
< br> 6.2. Validity period
The amount credited to each order placed on the Site can be used within 365 days of the date of the order concerned (365 rolling days for each order). < br>
Beyond this period, the amount credited to your Fund relating to the corresponding order will be lost.
Ex: You placed an order of 100 € on January 1st. Your pot will then be credited with € 4 if you have not used your right of withdrawal within 14 days. These € 4 can be used within 365 days of your order, i.e. before December 31. Otherwise, these € 4 will be permanently lost and deducted from your Fund, regardless of any other amount that will have been credited to your Fund in connection with other order (s) placed during the year.
We remind you that some Products require assembly and / or adjustment carried out by a professional.
In general, all of the indications relating to the use of the Products and in particular to safety rules related to these Products appear in the instructions for use supplied with the Product.
7.1. Legal guarantees
You benefit from the application of the legal guarantee of conformity of the Products (articles L217-4 and following of the Consumer Code) as well as the legal guarantee against defects hidden (articles 1641 to 1649 Civil Code) which run for a period of two (2) years from their delivery.
Article L217-4 Consumer Code
The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility.
< strong> Article L217-5 Consumer Code
The action resulting from the lack of conformity lapses two years after the delivery of the The good is in conformity with the contract:
1 ° S ' it is specific to the use usually expected of a similar good and, if applicable:
- if it corresponds to the description given by the seller and has the qualities that the latter has presented to the buyer under sample or model form;
- if present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;
2 ° Or if he presents the defined characteristics by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
Article L217-12 Code of the consumption
The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
Article 1641 Civil Code
The The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce such use to such an extent that the buyer has not acquired it, or would have given a lower price, if he had known them.
Article 1648 paragraph 1 Civil Code
The action res ultant latent defects must be brought by the purchaser within two years from the discovery of the defect.
7.2. Disclaimer of warranty
Damage resulting from the following elements is excluded from these warranties:
- Failure to comply with the installation, use and advice of maintenance of the Products,
- use of the Products not in accordance with their intended purpose,
- deterioration and normal wear and tear of the Products,
- modification of the Products, or shock by torsion, compression, drop or abnormal impact of the Product.
7.3. Implementation of guarantees
Under the guarantees from which you benefit, we undertake according to your choice to:
- reimburse you in full for the Product (with return of the Product according to the same terms of article 5) or issue a credit to be used on a next order on our Site corresponding to the amount of the new Product initially purchased,
- repair the Product if this is possible and you return it to the address provided by you.
8. After-Sales Service
To implement an after-sales service request, you can contact our Consumer Service at the number indicated on the Site or directly complete the form on the following page: & nbsp; SAV form & nbsp;
9. & Nbsp; Consumer Service
For any question about a Product, order tracking, exercise of the right of withdrawal or to invoke the warranty: & nbsp; our Consumer Service is available to you at the times indicated on the Site at the following number: +334 76 53 35 55.
You can also contact our Consumer Service:
- by email at the following address: & nbsp; firstname.lastname@example.org
- by mail: RAIDLIGHT VERTICAL - Customer service - Chemin de Perquelin - 38380 St-Pierre-de-Chartreuse - France.
10. & nbsp; Intellectual property
All texts, comments, works, illustrations, works and images reproduced or represented on our Site are protected by copyright and belong exclusively to us. As such and in accordance with the provisions of the Intellectual Property Code, only viewing of the Site is authorized for private use.
Any reproduction or total or partial representation of our Site or all or part of the elements s Finding it is strictly prohibited.
The company names, brands and distinctive signs reproduced on the Site are protected by intellectual property rights. Reproduction or representation of all or part of one of the aforementioned signs is strictly prohibited and must be subject to the prior written authorization of the rights holder.
11. & nbsp; Responsibility
We cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses, affecting the access or operation of the Site, except in the event of gross negligence or willful misconduct on our part.
The photos presented on the Site are provided for illustrative purposes. You are advised to refer to the description of each Product to know its precise characteristics and in case of doubt to contact our customer service.
Our Site may contain links to unpublished or uncontrolled third party sites . Such links are provided for convenience only; they cannot and must not be interpreted as an express or implicit endorsement of these sites, their content or any product or service what is offered there.
In general, we cannot be held responsible for the non-performance of our obligations in the event of a fortuitous situation, force majeure, disruption or total or partial strike in particular postal services and means of transport and / or communications, flooding, fire.
12. Protection of personal data
On the basis of the execution of the sales contract during your purchases on our Site and our legitimate interest in carrying out our activities, we inform you that we collect and process your personal for the needs of the management of your order and more generally for the needs of customer relationship management: account creation, order taking, delivery, delivery monitoring, payment, management and monitoring right of withdrawal, exchange or return request, after-sales service request. These personal data are: name, first name, address, telephone number, e-mail address. This data can be transmitted to the companies which contribute to our relations in particular the consulting store (for a delivery in store) or other companies in charge of the execution of certain services on our behalf (you will be informed in this case). br>
In accordance with the law 'Informatique et Libertés' of January 6, 1978 and the General Data Protection Regulation of April 27, 2016, you have the right to access, rectify, delete, limitation of processing, opposition to processing, portability of personal data concerning you which you can exercise by writing directly to the address indicated below. You also have the right to define general and specific directives defining the manner in which you intend to exercise these rights, after your death, under the conditions defined by decree. Finally, you have the right to lodge a complaint with the competent supervisory authority (in France: www.cnil.fr).
Your data is kept as long as your customer account is active on the Site. Your data will be deleted after 3 years of inactivity unless otherwise prescribed by law. You can request the deletion of your account or some of your data at any time in accordance with the procedure described herein. You can also modify your account information directly on the Site. Any deletion of an account must be made by email to our Consumer Service.
You can exercise your rights by contacting our Consumer Service:
- by phone: +334 76 53 35 55
- by mail to the following address: & nbsp; email@example.com
- by mail: RAIDLIGHT VERTICAL - Customer service - Chemin de Perquelin - 38380 St -Pierre-de-Chartreuse - France.
Certain data is required (specified by an * in the forms) and you are informed that in their absence, we will not be able to process your requests or orders .
These Conditions and in general the relations between the Parties are governed by French law. In the event of a dispute, the French courts will have sole jurisdiction.
14. Safeguard clause
In the event that one of the clauses of the Conditions should be declared null and / or void, the other clauses will nevertheless remain fully applicable.