Terms of sale

1. Scope / Convention of evidence

These General Conditions of Sale (hereinafter referred to as the “Conditions”) are applicable to orders for products available on the online sales site of the company RaidLight-Vertical (hereinafter referred to as the “Product ( s) ") accessible via the following link: www.Vertical.com (hereinafter the" Site ").

These Conditions are applicable between the parties (hereinafter the" Parties ") defined below below:
- RaidLight-Vertical, a simplified joint-stock company with a single shareholder, with a share capital of 2,000 euros, registered in the Grenoble Trade and Companies Register under number 884 965 823, whose head office is located chemin de perquelin 38380 SAINT PIERRE DE CHARTREUSE, (hereinafter "we"),
- the customer defined as any person fulfilling the conditions defined in article 2.1 and placing an order via the Site (hereinafter "You").

The Conditions apply exclusively to orders delivered in metropolitan France not for the attention of individual customers purchasing Products for non-professional consumption. For sales intended for professionals, we refer to the general conditions of sale reserved for professionals. Only legally capable persons who are not under supervision and who have a postal address in mainland France, excluding Corsica, can place an order on the Site.

Placing an order on the Site implies your full and unreserved acceptance of these Conditions.

The conditions of the promotional offers temporarily offered will be specified on the Site.

When placing your first order on the Site, you will be asked to Create a customer account. The opening of your customer account gives you automatic and immediate access to:
- a jackpot whose conditions are described in these Conditions (hereinafter the "Jackpot");

We reserve the right to the right to modify these Conditions without notice and at any time, specifying the date of entry into force of the new Conditions, it being specified that for any order placed before the entry into force of the new Conditions, the previous Conditions will remain applicable. Any order made on the Site will be governed by the Online Conditions at the time of validation of the order.

The Parties agree that written documents in electronic form are accepted as convincing support in the same way as written documents on paper. The Parties agree to keep the computer records so that they can constitute faithful and durable copies within the meaning of Article 1379 of the Civil Code, of any electronic exchange, order, order confirmation or any other document that the Parties may require. be exchanged within the framework of orders and purchases made on the Site in accordance with these Conditions.

2. & nbsp; Command

2.1. Conditions

To be able to place an order for Products, you must meet the following cumulative conditions: - complete all the information required for payment, delivery and any other information required when you create your customer account; - hold a valid credit card or an active PayPal account.

2.2. Procedure for placing orders - Confirmation of orders

When creating the customer account, you create your username and password. You take care to protect your password and not to divulge it. Indeed, it is important to note that you are responsible for any purchase made with your username and password, even if it is not your fault.

Once connected to your customer account at using your username and password, and after selecting the chosen Product (s) by clicking on the "Add to cart" link, you then follow the order validation process to the " Cart / Order summary ”.

& nbsp; If you are not logged into your customer account or if you do not have one, the site will invite you to connect or create it.

You must validate your basket by clicking on "Validate my basket". You then enter the ordering process which will end with the conclusion of the sales contract between you and us.

The ordering process is done in 2 steps:
- Choice of delivery method and place.
You choose in particular the place of delivery of the Products which can be done either directly at home or at the Relay Point of your choice.

If you opt for home delivery, you will be asked to select a consulting store where you cancontact you for all requests concerning the Products. If you do not select a consulting store, the nearest one to you will be automatically selected by default.

- Choice of payment method

& nbsp; Be sure to modify your order before & nbsp; to validate it definitively.

It is specified that the characteristics of each product are available on the said page product.

In accordance with law 2014-344 of March 17, 2014, before confirming your order, a summary of the main characteristics of the order containing the description of the Products, the delivery and billing address, the price total including all taxes, the method of payment and the delivery times / shipping costs applied, will be displayed.

After checking the above elements, finalize your order by checking the box "I accept the general conditions and I understand that making this order requires payment ”, then clicked nt on the link "Place the order".

You will then be redirected to the payment page.

We reserve the right not to accept an order in the event of non-compliance with the These Conditions, in the event of errors, anomalies in the order (eg: quantities ordered unsuitable for private or family use), in the event of a payment incident or suspicion of fraud and / or abuse.

Your order will be confirmed by sending an email from us indicating the order number as well as the details thereof, to the email address you have provided. Be sure to keep this confirmation email until delivery of your order as it will be requested at a Relay Point or during home delivery.

3. Price - Payment - Availability of Products - Delivery Costs

4. Delivery

& nbsp; 5. Right of withdrawal

The exercise of the right of withdrawal is expressly excluded for any personalized Product. It is recalled that by personalized Product is understood any Product adapted or modified in an irreversible way and in particular any Product drilled and assembled according to the specifications of the customer transmitted when placing the order.

5.1. Conditions

You have a right of withdrawal from Products purchased on the Site with the exception of personalized Products, within thirty (30) calendar days of receipt Products.

You must express your decision to exercise your right of withdrawal by contacting the Consumer Service directly before the expiry of the deadline via the following page: & nbsp; Consumer service - e-commerce return . The Consumer Service will tell you the procedure to follow and will give you a return number which will be confirmed to you by email.

You can also send your request on plain paper to the following address: RAIDLIGHT VERTICAL - Customer service - Chemin de Perquelin - 38380 St-Pierre-de-Chartreuse - France. We offer the following model:

Model withdrawal form

- Attention RAIDLIGHT VERTICAL - Customer service - Chemin de Perquelin - 38380 St-Pierre -de-Chartreuse - France and, when available, its fax number and e-mail address]:

- I hereby notify you of my withdrawal from the contract for the sale of the Product (s) for following: ………………………………………………………………………………………………………… ..
- Ordered ( s) on …………………………… .. / received on …………………………… ..
- Order number:
- Name of ( ) consumer (s):
- Address of the consumer (s):
- Signature of the consumer (s)

Whatever the chosen delivery method (at home or in Relay Point), in the event of exercise of the right of withdrawal, you must return the Product to us at the latest within thirty (30) days from the confirmation by email received by our Consumer Service. The Product must be returned to the following address: & nbsp; RAIDLIGHT VERTICAL - Chemin de perquelin 38380 SAINT PIERRE DE CHARTREUSE .

The Product must imperatively be returned in its original packaging (instruction manual and accessories included) to the address indicated above, in perfect condition allowing it to be marketed in new condition, accompanied by the return number.

In the event of multiple orders (of several products), the withdrawal period runs from the receipt of the last product.

The return shipping costs may be at your expense, this information being specified on the Site according to the case, on the following page: & nbsp; https: //verticalmountain.com/pages/politique-de-livraison-et-retour

We reserve the right to refuse the return of a Product and not not proceed to a refund:
- in the event of non-compliance with the abovementioned withdrawal procedure;
- generally if our S Consumer Service is unable to identify you or the order (order number, return number, contact details, etc.),
- if the Product is not in its packaging and in its condition original (documents and accessories).

A discount on the refund may be applied when the returned product has visibly been used beyond the simple test.

5.2. Refund

The refund of the Product (and the initial delivery costs) will be confirmed by email and will take place within a maximum period of fourteen (14) days. rs from the day we were informed of your decision to exercise your right of withdrawal. However, we reserve the right to defer reimbursement until the date of actual receipt of the Product.

In the event of partial withdrawal of an order, we will only reimburse the Product (s) that are the object of the withdrawal.

In the event of payment of all or part of your order with your Fund, the part paid with your Fund will be credited back to it. The difference paid with another means of payment will be refunded to you if applicable.

We reserve the right to refund an express delivery at the standard delivery rate.

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6. Money pot

6.1. Terms of "jackpot" and use of the jackpot

Each order placed on the Site gives you the right to an amount corresponding to 4% of the amount including tax of your order virtually credited on your Fund after expiry of the withdrawal period if it is not used. The amount credited to your Fund is valid for a future order on our Site. In fact, the Fund can only be used for purchases on the Site.

In addition, only purchases made on the Site are used to fund the Fund.

It is specified that the content of your Fund is virtual and can in no case give rise to a payment in cash or by transfer to your account of the equivalent in euros. The Prize Pool is personal and its content may not under any circumstances be transferred to another person.

When placing a next order on the Site, you can decide whether or not to use your Fund. If you decide to use your Kitty, the following rules will apply:
- If the amount including tax of your order exceeds the amount of your Kitty, the whole of it will be used and you will have to pay the difference with another means of payment available on the Site (see article 3.3);
- If the amount including tax of your order is less than the amount of your Fund, the amount of the order will be debited from the total amount of your Fund.

In the event of withdrawal of an order for which payment has been made in whole or in part with the Fund (without exchanges), the portion paid by means of your Fund will be credited back to it.
< br> 6.2. Validity period

The amount credited to each order placed on the Site can be used within 365 days of the date of the order concerned (365 rolling days for each order). < br>
Beyond this period, the amount credited to your Fund relating to the corresponding order will be lost.

Ex: You placed an order of 100 € on January 1st. Your pot will then be credited with € 4 if you have not used your right of withdrawal within 14 days. These € 4 can be used within 365 days of your order, i.e. before December 31. Otherwise, these € 4 will be permanently lost and deducted from your Fund, regardless of any other amount that will have been credited to your Fund in connection with other order (s) placed during the year.

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7. Guarantees

We remind you that some Products require assembly and / or adjustment carried out by a professional.

In general, all of the indications relating to the use of the Products and in particular to safety rules related to these Products appear in the instructions for use supplied with the Product.

7.1. Legal guarantees

You benefit from the application of the legal guarantee of conformity of the Products (articles L217-4 and following of the Consumer Code) as well as the legal guarantee against defects hidden (articles 1641 to 1649 Civil Code) which run for a period of two (2) years from their delivery.

Article L217-4 Consumer Code
The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility.

< strong> Article L217-5 Consumer Code
The action resulting from the lack of conformity lapses two years after the delivery of the The good is in conformity with the contract:
1 ° S ' it is specific to the use usually expected of a similar good and, if applicable:
- if it corresponds to the description given by the seller and has the qualities that the latter has presented to the buyer under sample or model form;
- if present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;
2 ° Or if he presents the defined characteristics by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L217-12 Code of the consumption
The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

Article 1641 Civil Code
The The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce such use to such an extent that the buyer has not acquired it, or would have given a lower price, if he had known them.

Article 1648 paragraph 1 Civil Code
The action res ultant latent defects must be brought by the purchaser within two years from the discovery of the defect.

7.2. Disclaimer of warranty

Damage resulting from the following elements is excluded from these warranties:
- Failure to comply with the installation, use and advice of maintenance of the Products,
- use of the Products not in accordance with their intended purpose,
- deterioration and normal wear and tear of the Products,
- modification of the Products, or shock by torsion, compression, drop or abnormal impact of the Product.

7.3. Implementation of guarantees

Under the guarantees from which you benefit, we undertake according to your choice to:

- reimburse you in full for the Product (with return of the Product according to the same terms of article 5) or issue a credit to be used on a next order on our Site corresponding to the amount of the new Product initially purchased,
- repair the Product if this is possible and you return it to the address provided by you.

8. After-Sales Service

9. & Nbsp; Consumer Service

For any question about a Product, order tracking, exercise of the right of withdrawal or to invoke the warranty: & nbsp; our Consumer Service is available to you at the times indicated on the Site at the following number: +334 76 53 35 55.

You can also contact our Consumer Service:
- by email at the following address: & nbsp; contact@verticalmountain.com
- by mail: RAIDLIGHT VERTICAL - Customer service - Chemin de Perquelin - 38380 St-Pierre-de-Chartreuse - France.